FAQ
Frequently Asked Questions
Scope of supply, technical sourcing, our WA port delivery network, and the requisition process — what masters, superintendents, and agents ask before sending a requisition.
Scope of Supply & Technical Sourcing
- What categories of vessel stores do you supply?
- As a full-line ship chandler, we provide complete, single-requisition supply covering fresh, chilled, and dry provisions, bonded stores, cabin and janitorial supplies, deck and engine stores, and marine PPE.
- Can you source specialized technical components and factory-direct spares?
- Yes. Leveraging our integrated parent network with Marineboys, we excel at sourcing factory-direct South Korean marine OEM equipment, technical machinery spares, and specialized class-certified components.
- Do you support standardized industry catalog codes?
- Absolutely. We fully support and accept requisitions structured using standard IMPA and ISSA codes to ensure 100% item accuracy against your inventory line items.
- Do you supply specialized equipment for offshore oil & gas platforms?
- Yes. We maintain dedicated supply chains for hazardous area operations, sourcing certified IECEx and ATEX explosion-proof lighting, heavy-duty offshore cables, and technical maintenance components vetted for Tier-1 networks.
Port Logistics & Delivery Network
- Which commercial ports do you deliver to?
- We offer guaranteed, direct dockside delivery straight to your berth across six major Western Australian commercial ports: Fremantle, Kwinana, Bunbury, Albany, Esperance, and Geraldton.
- Where is your distribution facility located?
- Our central warehousing and inventory distribution hub is located in Bibra Lake, Western Australia, allowing for rapid deployment and cold-chain logistical access to southern WA berths.
- Do you handle customs clearance and port authority documentation?
- Yes. Our operations team coordinates the end-to-end administrative process, managing all customs clearance, port authority protocols, secure berth access, and bonded store documentation required for seamless delivery.
RFQ Processing & Operations
- What is your standard turnaround time for a requisition quote?
- Requisitions and RFQs received via our online portal or direct email are confirmed and priced within 24 hours.
- What are your standard delivery lead times across WA ports?
- Standard lead times for consolidated requisitions from order confirmation are structured by port region — Fremantle, Kwinana, and Bunbury: 2 to 3 business days; Albany, Geraldton, and Esperance: 4 to 5 business days.
Still have a question?
Send your requisition or RFQ and we'll confirm and price it the same business day — consolidated, certified, and delivered dockside across all WA ports.